Mosaic Processing Urges Software Platforms to Review Payment Costs

Mosaic Processing is inviting software platforms to take a closer look at how they handle payment acceptance, according to the company. The review is meant to cover the way payments fit into a platform's product, its ties with customers and the underlying economics of the business.

The invitation reaches across a broad set of software providers. Booking, membership, billing, ERP and practice-management companies are among those being asked to consider the role that credit and debit card acceptance plays in what they offer to business clients.

Payments have become a bigger part of how software companies engage with the businesses they serve. For many platforms, handling card transactions is less a side feature and more a piece of the customer relationship, touching retention, revenue and the overall cost of running the service. That makes payment costs a subject worth examining rather than assuming.

Mosaic Processing's request points to a question that platform operators may need to answer for themselves: whether their current approach to payment acceptance is aligned with their product goals and financial model. The company did not offer additional detail beyond the invitation.